Understand our cancellation tiers, refund eligibility, and the circumstances under which exceptions are made.
If you cancel your booking 7 or more days before the scheduled trip date, you are eligible for a full refund of all amounts paid. No fees will be deducted. We simply ask that you notify us as early as possible so we can release the boat to other guests.
Cancellations made between 3 and 7 days before your scheduled trip qualify for a 50% refund of the total booking amount. The remaining 50% covers the owner's holding costs and administrative fees. We recommend contacting the owner directly through Sailio's chat — some owners may offer a more flexible arrangement.
Cancellations made fewer than 3 days before the scheduled trip date are not eligible for a refund. At this point, the owner has already prepared the boat, stocked provisions, and reserved the crew. We encourage you to reach out to the owner — some may allow rescheduling at their discretion.
We understand that sometimes things are beyond your control. In the following situations, we offer a full refund or free rescheduling regardless of the standard timeline:
All cancellation requests must be submitted in writing through the Sailio platform or via email to our support team.
Refunds are processed within 5–10 business days after the cancellation is approved and will be credited to your original payment method.
Partial refund amounts are calculated based on the total booking price including taxes and fees, unless otherwise specified in the listing.
Owners may offer more flexible cancellation policies than the standard tiers listed above. Always check the individual listing's cancellation terms before booking.
No-show bookings (guests who do not arrive at the scheduled time and location) are not eligible for any refund.
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