Frequently Asked Questions

Booking a boat on Sailio is simple. Search by destination and date, browse our curated listings, compare options, and book instantly with just a few clicks. Your booking is confirmed immediately and you'll receive all the details, including captain contact information, pickup location, and trip itinerary.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure bank transfers. All payments are processed through our 256-bit SSL encrypted payment system, ensuring your financial information is always protected. We require 50% prepayment to confirm your booking, and the remaining balance is paid on the day of your trip.

We offer free cancellation up to 3 days before your booking. After that, cancellation fees may apply depending on the specific listing policy. Check the listing details for exact terms. In case of inclement weather or unforeseen circumstances on our end, we offer a full refund or free rescheduling.

No license is needed. All our rentals come with a professional captain and crew. Just sit back, relax, and enjoy the experience while our skilled team handles everything — from navigation to docking. You are welcome to bring your own captain if you have one, but our included captains are experienced and fully licensed.

Yes, every boat listed on Sailio is fully insured with comprehensive coverage for both the vessel and all passengers. All boats undergo regular safety inspections and are equipped with life jackets, first aid kits, fire extinguishers, and emergency communication devices. Your safety is our top priority.

Pet policies vary by listing. Many of our boat owners are pet-friendly and welcome well-behaved animals on board. When searching for a boat, check the listing details for pet policy information, or message the owner directly through our chat system to confirm before booking.

Your safety comes first. If the weather conditions are unsafe for sailing, you can reschedule your trip at no extra cost or receive a full refund. Our captains monitor forecasts closely and will communicate any changes well in advance. We recommend keeping an eye on the forecast and staying flexible.

Absolutely! Many of our boats can accommodate large groups for birthdays, bachelor/bachelorette parties, corporate events, weddings, and more. Each listing shows the maximum passenger capacity. For special events, we recommend messaging the owner in advance to discuss catering, decorations, and any specific requirements.

Yes, you are welcome to bring your own food and beverages on board. Many boats have a fully equipped galley (kitchen), refrigerator, and dining area. Some listings also offer catering packages and premium bar service — check the listing details or message the owner to arrange custom catering.

We offer flexible rental durations ranging from 2-hour short trips to full-day charters, overnight stays, and multi-day voyages. Each listing specifies minimum and maximum rental durations. Whether you want a quick sunset cruise or a week-long sailing adventure, you'll find options to suit your schedule.

Yes, most of our boats are family-friendly and suitable for children of all ages. We provide life jackets in various sizes, and our experienced captains ensure a safe and enjoyable experience for the whole family. Some boats may have age restrictions for overnight trips — please check the listing details.

Yes, many of our larger boats feature comfortable cabins with beds, bathrooms (heads), and shower facilities for overnight stays. Overnight charters are perfect for weekend getaways, fishing trips, or romantic escapes. Check the listing amenities to see if overnight accommodation is offered.

Yes! You can work with the captain to customize your itinerary based on your preferences. Whether you want to visit specific islands, anchor at a secluded beach for swimming, or enjoy a sunset cruise at a particular spot, our captains are flexible and happy to accommodate your requests.

All boat rentals include a professional, licensed captain who will navigate, dock, and ensure your safety throughout the trip. Some larger boats also include additional crew members such as a deckhand or steward. The crew handles all operations so you can focus entirely on enjoying your experience.

Standard equipment includes life jackets, first aid kit, fire extinguisher, navigation equipment, and safety gear. Many boats also offer snorkeling gear, fishing equipment, paddleboards, music systems, Wi-Fi, and onboard restrooms. Check the listing amenities section for a complete list of included equipment.

You must be at least 18 years old to make a booking on Sailio. There is no minimum age for passengers, but children under 12 must be accompanied by an adult at all times. For certain high-speed boat experiences, individual age restrictions may apply as noted in the listing.

Some listings may require a security deposit, which is fully refundable if the boat is returned in the same condition. The deposit amount varies by boat and is clearly stated in the listing details before you book. Deposits are held securely and released within 3-5 business days after your trip.

Yes! Many of our listings accept last-minute bookings, sometimes as late as the same day. Use the search filters to find boats that are available today or tomorrow. Instant Book listings can be confirmed immediately, while others may require a quick confirmation from the owner.